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For projects operating around the clock, every hour of uptime matters. When construction is running 24/7, equipment reliability and fast support can have a direct impact on productivity, logistics, and project schedules.
That was certainly the case at 270 Park Avenue, the new JPMorgan Chase headquarters in Midtown Manhattan, New York.
With no laydown space available, the hoists became a vital part of keeping the project running smoothly. At peak operation, 14 hoists were running on a common tower, with 10 RAXTAR hoists supporting the movement of personnel and materials throughout the building.
The challenge: keeping a complex project moving
For SafwayAtlantic uptime was one of the most important requirements on the project.
As Ricardo Aguero, Service Department Manager at SafwayAtlantic, explains:
"A supertall HQ build in Midtown Manhattan with no laydown space. The hoists are the lifeline of the job. At peak we ran 14 cars on a common tower, 24/7, nonstop. Any downtime hits every trade on site immediately."
On a project of this scale, even a short interruption can affect multiple contractors, disrupt workflows, and create delays across the site.
Built for continuous operation
Reliability under continuous operation was one of the key reasons SafwayAtlantic selected RAXTAR for the project.
"We chose RAXTAR because no other hoist runs as efficient in continuous 24/7 operation."
Throughout the project, the fleet delivered the reliability required to support ongoing site activities, helping maintain workflow and minimize interruptions.
Support when it matters most
While reliable equipment is crucial, large-scale projects also depend on responsive service and technical expertise when challenges arise.
On a 24/7 project, breakdowns can occur at any time, including nights and weekends. Fast support from the RAXTAR team made a measurable difference whenever service was required.
"When a car went down, RAXTAR's team worked directly with my licensed mechanics to diagnose fast and get it back in service, often the same shift."
By working closely with the customers service team, issues were resolved quickly, helping prevent extended downtime and keeping operations moving.
Protecting productivity and project schedules
The combination of reliable equipment and responsive support helped ensure that hoisting never became a bottleneck for the project.
Key benefits included:
◼️ Outstanding uptime under continuous 24/7 operation
◼️ Reduced waiting times for trades
◼️ Improved site logistics on a constrained jobsite
◼️ Faster response when service was needed
◼️ Reduced downtime across the project
◼️ Better protection of project schedules
For Ricardo, the value went beyond the equipment itself:
"Every hour a hoist runs instead of standing still saves money across every trade. RAXTAR's uptime and support protected the schedule."
A partnership focused on uptime
For SafwayAtlantic, the value of RAXTAR extended beyond the equipment itself.
"On a job where the hoist never stops, running 24/7, I don't see any other hoist running as efficient as RAXTAR. And the help from their team when something does break down is unequaled."
Projects like 270 Park Avenue demonstrate that when uptime is critical, success depends on more than just the performance of the equipment. It also relies on the people behind it, providing the expertise, responsiveness, and support needed to keep construction moving.
Explore the full 270 Park Avenue customer story
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